South Africa: Consumer Goods and Services Ombud

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2014 South Africa: Consumer Goods and Services Ombud Decisions

January 2014 Refusal to proceed until paid in full is unfair, unresonable and unjust: Supplier not liable to replace or refund (20131024923) [2014] ZACGSO 6 (15 January 2014) DVD player plug cut off and replaced: Supplier not liable to replace or refund (21/1/2014) [2014] ZACGSO 7 (15 January 2014) Watch strap broke on last day of warrantee period: Supplier not liable to replace or refund (201311136) [2014] ZACGSO 12 (22 January 2014) February 2014 TV Screen damaged: out of warranty period (2013108327) [2014] ZACGSO 11 (3 February 2014) Cancellation of order for special order tools - financial difficulties: Supplier not obliged to accept cancellation (2013114179) [2014] ZACGSO 3 (4 February 2014) Received LCD TV, not LED TV: Supplier not liable to replace (20131023874) [2014] ZACGSO 10 (12 February 2014) Cancellation of wedding due to rain: Supplier not liable to refund (201311211256) [2014] ZACGSO 5 (13 February 2014) April 2014 TV defective: Consumer abuse (2013114151) [2014] ZACGSO 8 (1 April 2014) Suitcase zipper: not a material defect. Supplier entitled to repair (201443261013) [2014] ZACGSO 9 (25 April 2014) May 2014 Price binding (2014423899) [2014] ZACGSO 15 (9 May 2014) Cancellation of order for special order plastic bags: res judicata (20144251007) [2014] ZACGSO 2 (21 May 2014) Cancellation of orders for product not in writing: Supplier should accept cancellation (20131021759, 201310281082, 201310281117, 20131119991) [2014] ZACGSO 4 (21 May 2014) Damage to wedding gown by drycleaner: Restore if possible (2014114294) [2014] ZACGSO 13 (23 May 2014) July 2014 Refusal by supplier to sell at the displayed price: display price binding (20131118951) [2014] ZACGSO 14 (1 July 2014) Incorrect price advertised: price not binding (Case 1) (20145261021) [2014] ZACGSO 1 (2 July 2014) Incorrect price advertised: price not binding (Case 1) (20145261021) [2014] ZACGSO 16 (2 July 2014)