South Africa: Consumer Goods and Services Ombud

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2013 South Africa: Consumer Goods and Services Ombud Decisions

June 2013 Price not binding after consumer informed (2013427507) [2013] ZACGSO 9 (22 June 2013) Bed sagging - "warrantee void due to stains" : Supplier to replace or refund (2013315222) [2013] ZACGSO 2 (24 June 2013) August 2013 Defect material; Consumer entitled to refund (2013611175) [2013] ZACGSO 4 (16 August 2013) Defect: Consumer unable to provide proof of purchase : refund (201388163) [2013] ZACGSO 3 (28 August 2013) September 2013 Bed replaced 3 times: Supplier's offer to replace base endorsed (2013613250) [2013] ZACGSO 5 (16 September 2013) October 2013 Disputed cash withdrawal: transaction successful (2013913356) [2013] ZACGSO 6 (10 October 2013) Replace goods; appointment of damages (2013911265) [2013] ZACGSO 7 (30 October 2013) December 2013 Sleeves of leather jacket tearing off: Jacket was damaged by exposing it to heat after it was purchased (20131023880) [2013] ZACGSO 1 (2 December 2013) Supplier told consumer furniture was a gift: proof of signed agreement (2013517356) [2013] ZACGSO 8 (2 December 2013)