8.2.3.
Disease management services
This department manages certain diseases that have a high prevalence at a potential high cost to medical schemes. It includes programs
such as HIV and AIDS, oncology management, maternity, renal care, psychiatry, and other lifecare programmes.
8.2.4.
Provider relations Services
This involves development of relationships with risk management strategies of old Mutual and medical schemes, retrospective statistical
trend analysis on claims from different providers and investigate possible fraudulent claims from providers or medical scheme members.
8.2.5.
Medical Advisory Services
These services include provision of clinical expertise, treatment algorithms and guidelines underpinning clinical decisions
8.2.6.
Business Intelligence Services
This department guides the board of Trustees of the relevant medical scheme in risk management strategies. Services offered by this
department include risk identification, management reports that indicate clinical trends and scheme clinical risk reports.
8.2.7.
Actuarial and legal consulting services
Old Mutual offers legal services such as preparation of resolutions for the Board of Trustees, provision of legal advice in respect
of the drafting of contracts and in respect of member enquiries, complaints and agreements and other legal services.
Kwacha
9.
Kwacha is a holding company which invests in companies rendering healthcare, managed care and administration services.
Sizwe
10.
Sizwe provides administration services to the Sizwe Medical Fund. These services include membership services, claims related services,
and accounting and investment of funds. It provides:
10.2.1.
Membership Services including processing of member applications, arrangement for receipt and banking of contributions, maintenance
and updating of member records, issuing of member cards, billing of clients and the monthly production of a list of active members.
10.2.2.
Claims related services including payments to suppliers of services or refunds to members, handling of members’ queries (through
a national call centre), dispatching of monthly claims transaction and claim processing.
10.2.3.
Accounting and investment of funds, including depositing of all contributions into the medical scheme’s bank account, investment
of surplus funds subject to the Medical Schemes Act, production of monthly income and expenditure statements and balance sheets for
Trustees, balancing and reconciling of Medical schemes’ books of account or audit purposes and the production of monthly statistics
of expenditure on each major category of service.