Complaint procedures
[13] For a proper understanding of the issues in this appeal and cross-appeal a brief consideration of the complaint procedures in
Part C of the Act is essential.
[14] Section 49B provides for the initiating of a complaint. This may be done in any manner or form or in the prescribed form. The
wording of section 49B is worth noting in that it is not prescriptive as to how a complaint may be initiated. This theme runs throughout
the complaint procedures, the object being to enable complaints to be lodged without the need for procedures that are too technical
and/or formalistic.
Section 49B provides as follows:
“49B. Initiating a complaint
(1)
The Commissioner may initiate a complaint against an alleged prohibited practice.
(2)
Any person may –
(a)
submit information concerning an alleged prohibited practice to the Competition Commission, in any manner
or form; or
(b)
submit a complaint against an alleged prohibited practice to the Competition Commission in the prescribed
form.
(3)
Upon initiating or receiving a complaint in terms of this section, the Commissioner must direct an inspector
to investigate the complaint as quickly as practicable.
(4)
At any time during an investigation, the Commissioner may designate one or more persons to assist the
inspector.”
[15] Section 49B focuses on a “prohibited practice” and does not require a complainant to identify prohibited conduct with reference to various sections of the Act. A complainant
is not required to pigeonhole the conduct complained of with reference to particular sections of the Act. What is required is a statement
or description of prohibited conduct. In this regard Form CC1, prescribed in terms of sections 21(4) and 49B of the Act, is instructive.
The form requires a complainant to “provide a concise statement of the conduct” that is the subject of a complaint. A complainant need only identify the conductof which it complained.
[16] Clearly it is intended that once the complaint is initiated the Commission will investigate the matter and it is the Commission
which is enjoined to find that the conduct complained of amounts to prohibited conduct in terms of one or more sections of the Act.
While the complaint need not be drafted with precision or even a reference to the Act, the allegations or the conduct in the complaint
must be cognisably linked to particular prohibited conduct or practices. There must be a rational or recognisable link between the
conduct referred to in a complaint and the prohibitions in the Act, otherwise it will not be possible to say what the complaint is
about and what should be investigated. Note that section 49B provides that, once a complaint is initiated, the Commission mustinvestigate the complaint.
[17] Sections 50 and 51 of the Act regulate how matters may be referred to the Tribunal. These sections provide as follows:
“50.
Outcome of complaint
(1)
At any time after initiating a complaint, the Competition Commission may refer the complaint to the Competition
Tribunal.
(2)
Within one year after a complaint was submitted to it, the Commissioner must –
(a)
subject to subsection (3), refer the complaint to the Competition Tribunal, if it determines that a prohibited
practice has been established; or
(b)
in any other case, issue a notice of non-referral to the complainant in the prescribed form.
(3)
When the Competition Commission refers a complaint to the Competition Tribunal in terms of subsection
(2)(a), it –
(a)
may –
(i)
refer all the particulars of the complaint as submitted by the complainant;
(ii)
refer only some of the particulars of the complaint as submitted by the complainant; or
(iii)
add particulars to the complaint as submitted by the complainant; and
(b)
must issue a notice of non-referral as contemplated in subsection (2)(b) in respect of any particulars
of the complaint not referred to the Competition Tribunal.
(4)
In a particular case –
(a)
the Competition Commission and the complainant may agree to extend the period allowed in subsection (2);
or
(b)
on application by the Competition Commission made before the end of the period contemplated in paragraph
(a), the Competition Tribunal may extend that period.
(5)
If the Competition Commission has not referred a complaint to the Competition Tribunal, or issued a notice
of non-referral, within the time contemplated in subsection (2), or the extended period contemplated in subsection (4), the Commission
must be regarded as having issued a notice of non-referral on the expiry of the relevant period.
51.
Referral to Competition Tribunal
(1)
If the Competition Commission issues a notice of non-referral in response to a complaint, the complainant
may refer the complaint directly to the Competition Tribunal, subject to its rules of procedure.
(2)
A referral to the Competition Tribunal, whether by the Competition Commission in terms of section 50(1),
or by a complainant in terms of subsection (1), must be in the prescribed form.
(3)
The Chairperson of the Competition Tribunal must, by notice in the Gazette, publish each referral made
to the Tribunal.
(4)
The notice published in terms of subsection (3) must include –
(a)
the name of the respondent; and
(b)
the nature of the conduct that is the subject of the referral.”
[18] The particular wording of sections 50 and 51 is noteworthy. The sections consistently refer to “a complaint” followed by what the Commission may do with “the complaint”. What is intended is that the Commission consider and investigate the particular conduct complained of by the complainant.
The Commission may then determine that such conduct amounts to a prohibited practice in terms of a section or sections of the Act.
[19] When a complaint is referred to the Tribunal in terms of the Act, section 50(3), consistently provides that what must be referred
are particulars of the complaint “as submitted by the complainant”. Again a clear reference to the conduct referred to by the complainant and which amount to the facta probandanecessary to establish a prohibited practice.
[20] Section 50(3)(a) of the Act provides that the Commission may refer all, or only some, of the particulars of the conduct to the
Tribunal. In respect of any particulars which are not referred to the Tribunal the Commission mustissue a notice of non-referral.
[21] The legislature intended that the Commission would issue a notice of non-referral in response to a complaint:
(a)
when, after completing its investigation, the Commission determines that no prohibited practice was established
and decides not to refer the complaint in its entirety (section 50(2)(b)) and
(b)
when the Commission does refer the complaint to the Tribunal but decides not to refer all of the particulars
of the complaint.
[22] What is intended is that if a complainant believes that those particulars of its complaint that are not referred to the Tribunal
may establish a prohibited practice, then the complainant will not be prejudiced by the Commission’s refusal to refer. Again
it must be noted that section 50 was carefully crafted and what was contemplated, in the event of non-referral by the Commission,
was that the complainant may itself refer to “the complaint” or particulars of “the” complaint to the Tribunal. It was not intended that in the event of a non-referral by the Commission that the complainant
is given carte blanche in its referral and may thereby introduce a new complaint or particulars of a complaint not mentioned in the
conduct which formed the subject of the complaint in terms of section 49B.
[23] Section 51(1) provides that if the Commission issues a notice of non-referral in response to “a” complaint, the complainant may refer “the” complaint directly to the Tribunal. Note that a complainant is expected to refer “the complaint”, not anycomplaint, a clear reference to the conduct that was the subject of the complaint in terms of section 49B.
[24] Section 51 cannot be interpreted to allow, where the Commission decides not to refer a complaint in its entirety, a complainant
to add to the referral particulars of conduct which were not complained of or referred to the Commission in terms of section 49B
of the Act.
The jurisdictional requirement
[25] The initiating of a complaint requires a referral of allegedly prohibited conduct to the Commission. There is no provision in
the Act for a referral directly to the Tribunal. The purpose of the Commission’s investigation is to consider the conduct described
by a complainant and to determine whether or not a prohibited practice has been established. On completion of its enquiry, and having
found a prohibited practice, the Commission must refer the matter to the Tribunal.
American Natural Soda Ash Corporation and Another v Botswana Ash (Pty) Ltd a decision of the Competition Tribunal Case No 49/CR/APR00, 27/3/2001.
[26] The Commission is thus the legislature’s “